FreightConnect (“FreightConnect”, “we”, “us” or “our”) respects the privacy of individuals and businesses using our website, membership application, directories and related services.
This Privacy Policy explains how we collect, use, store, disclose and protect information provided by Freight-Forwarding Members, Trade Partners, website visitors and other individuals who interact with FreightConnect.
By using the FreightConnect website or submitting an application, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with FreightConnect, we may collect information including:
Business Information
- Company name
- Company registration details
- Business address
- Country and market served
- Website and business contact details
- Products and services
- Areas of operation
- Trade lanes and business capabilities
- Industry and business category
- Membership and network information
Contact Information
- Name
- Designation
- Business email address
- Business telephone or WhatsApp number
- Other contact information provided by you
Application & Verification Information
- Information submitted through membership applications
- Referral details, including referral ID or member code
- Business credentials, certifications and association memberships
- Information required for membership verification
- Other information reasonably required to assess an application
Business Activity Information
Where applicable, we may collect information relating to business enquiries, member connections, shipment-related enquiries, referrals and other activities conducted through or facilitated by FreightConnect.
Website & Technical Information
We may also collect certain technical information when you use our website, such as IP address, browser type, device information, pages visited and basic usage information.
2. How We Use Information
FreightConnect may use collected information to:
- Review and process membership applications.
- Verify and maintain member profiles.
- Operate and maintain the FreightConnect Alliance.
- Provide access to relevant member and Trade Partner directories.
- Facilitate business enquiries and connections between members.
- Communicate regarding membership, applications, services and business opportunities.
- Provide network updates, trade and logistics briefs and other relevant communications.
- Administer referrals and membership benefits.
- Prepare network activity and business exchange reports.
- Monitor and improve the quality, security and functionality of our services.
- Prevent fraud, misuse or unauthorised activity.
- Maintain business and administrative records.
- Comply with applicable legal and regulatory requirements.
3. Member Directory Information
Certain business information provided by members may be displayed within the FreightConnect member directory and made available to other authorised members for legitimate business purposes.
The information displayed may include business name, location, contact details, services, capabilities, trade markets, trade lanes and other business information that is relevant to the member’s profile.
Members are responsible for ensuring that the information they provide for directory publication is accurate and that they have the appropriate authority to provide such information.
4. Sharing of Information
FreightConnect may share relevant information:
- With other authorised FreightConnect members where necessary to facilitate legitimate business connections or enquiries.
- With service providers who assist us in operating our website, communications, technology or administrative functions.
- Where required by applicable law, regulation, legal process or governmental authority.
- Where reasonably necessary to protect FreightConnect, its members, users or the integrity of the Alliance.
- With professional advisers or other authorised parties where reasonably necessary for legitimate business or administrative purposes.
FreightConnect does not intend to sell member or applicant personal information as a commercial data product.
5. Business Information vs. Personal Information
FreightConnect may collect information about both companies and individuals.
Information relating to a company or business may be publicly or professionally available and may be used as part of a member’s business profile.
Where information relates to an identifiable individual, FreightConnect will handle such information in accordance with applicable privacy and data-protection requirements.
6. Communications
We may contact members and applicants regarding:
- Membership applications and approvals
- Membership administration
- Business enquiries and connections
- Important service or policy updates
- Network activities
- Trade and logistics information
- Relevant FreightConnect announcements and opportunities
Where required, members may be provided with options to opt out of non-essential promotional communications.
7. Data Security
FreightConnect takes reasonable measures to protect information against unauthorised access, misuse, alteration, disclosure or loss.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
Members and applicants should also take reasonable precautions to protect their account credentials and business information.
8. Data Retention
FreightConnect may retain information for as long as reasonably necessary for:
- Providing and administering membership services
- Maintaining business and transaction records
- Managing disputes or claims
- Meeting legal, regulatory or accounting obligations
- Protecting the legitimate interests of FreightConnect and its members
When information is no longer reasonably required, FreightConnect may delete, anonymise or securely dispose of it, subject to applicable retention requirements.
9. Third-Party Websites & Services
The FreightConnect website or communications may contain links to third-party websites, services or platforms.
FreightConnect is not responsible for the privacy practices, content or security of third-party services. Users should review the privacy policies of those third parties before providing information to them.
10. Member Responsibility
Members are responsible for ensuring that information they provide to FreightConnect does not unlawfully disclose the personal or confidential information of another person or organisation.
Members must not upload or share information through FreightConnect unless they are authorised to do so.
11. Privacy of Other Members
Information obtained through FreightConnect, including information available through member directories, must be used only for legitimate business purposes within the scope of the Alliance.
Members must not copy, systematically extract, sell, distribute or misuse personal or business information obtained through FreightConnect.
This requirement also applies after membership expires or is terminated, subject to applicable legal requirements.
12. Your Privacy Rights
Subject to applicable law, individuals may have rights regarding their personal information, including rights to:
- Request access to personal information held by FreightConnect.
- Request correction of inaccurate information.
- Request deletion of information where applicable.
- Withdraw consent where processing is based on consent.
- Raise concerns regarding the handling of personal information.
Requests may be submitted using the contact details provided below.
13. Cookies & Similar Technologies
FreightConnect may use cookies or similar technologies to operate the website, understand website usage, improve functionality and enhance user experience.
Where required, users will be provided with appropriate choices or information regarding such technologies.
14. Changes to This Privacy Policy
FreightConnect may update this Privacy Policy from time to time to reflect changes in our services, practices or applicable legal requirements.
The updated version will be published on the FreightConnect website with the revised “Last Updated” date.
15. Contact Us
For privacy-related questions, requests or concerns, please contact:
Email: [Insert Privacy/Official Email]
Address: [Insert Registered/Business Address]
Website: [Insert Website]